FlipismRefund Policy
Subscribe to Web Premium from the app. This policy applies to Web Premium subscriptions purchased through the Flipism web app.
First Web subscription purchase
For a first Web subscription purchase, you may request a refund within 14 days through Flipism support or Paddle. Approval is not automatic; Paddle or we will review the request and applicable circumstances.
Renewals are normally nonrefundable, except where applicable law requires otherwise or for duplicate charges or a major technical failure. Cancellation stops a future renewal; it does not itself create a refund.
Manage or cancel a Web subscription
Use the management link in the Paddle purchase email to manage or cancel your Web subscription. If you cannot find that link, use Paddle.net buyer support, then contact Flipism support. We do not offer a separate Flipism billing portal.
Native app purchases
Google Play purchases are available in limited testing; Apple purchase availability is pending verification. Applicable native purchases are processed by the original store; availability depends on your store account, region, and testing access. Purchases made through those stores must use the relevant store's refund channels and policies. Manage or cancel a store subscription through the original store; the Web 14-day request policy above does not replace store policies. We cannot approve a store refund on the store's behalf.
How to ask for help
Include the purchase details.
Tell us the email used for billing, the billing platform, purchase date, and transaction or order reference. Do not send full card details.
Contact support.
Email mensaplus2016@gmail.com. Paddle may also provide purchase support for Web billing.
Related policies
Flipism is provided by Xiaoyu Yin, operating under the studio name First App Studio. First App Studio is a studio name, not a separate incorporated legal entity. Read our Terms, Pricing, and Privacy Policy.